Support

Last updated: September 30, 2026

Need a hand with PulsoGym? See the most common answers below, or write to us.

Get in touch

Write to support@pulsogym.com.br. We reply within 2 business days. If you can, tell us which device you use (iPhone, Android or the browser) and what happened: it helps us sort it out faster.

Frequently asked questions

How do I create my account?

Open the app and sign up with your email and a password of at least 8 characters. You also confirm that you are 18 or older and accept the Privacy Policy.

I forgot my password. What now?

On the sign-in screen, tap Forgot your password? and enter your email. We send you a link to set a new password, valid for 1 hour. If it doesn't arrive, check your spam folder.

I'm a trainer. How do I link a student to my account?

Use Invite student: the app generates a sign-up link, and you send it with Copy link or Send on WhatsApp. Whoever creates the account through that link comes in as your student.

Does one check-in count in more than one challenge?

Yes. One check-in counts in every challenge you're in, all at once.

Which devices does PulsoGym run on?

On iPhone with iOS 15.1 or newer and on Android 8 or newer. There is also an Apple Watch app, and the trainer's desk works in the browser.

How do I delete my account?

In the app, under Settings, or by email. The steps, and what happens to your data, are on Delete your account.

Privacy

How we handle your data is in the Privacy Policy.